Known Participant

Question

Photoshop Elements 2019 trial is slow

Forum|Forum|7 years ago
October 22, 2018
5 replies
3014 views

I am running the trial on Elements 2019, but won't buy it because it it abominably slow. Even loading pictures from a phone is nap time.

This topic has been closed for replies.

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lhabig2

Participant

I was using PSE14 and loved it but felt like I should update for a class I'm taking. I'm so disappointed and discouraged!!. PSE2019 is extremely slow. Takes forever for anything to even open and then to load something I have to sit and wait and wait. This is not right. I'm using Windows 7 and have had no trouble with other programs. Seems like there are a lot of complaints about this version. What does Adobe suggest?

VipinGupta

Adobe Employee

Could you please provide information about the steps that you ate trying to perform when you see the performance issue.

This would help us investigate the issue and should be able to provide you with a solution.

Regards,

Vipin

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Steve Hyland

Participant

I have Adobe Elements 15 for Mac. It's so slow I never use it.

I was hopeful that this problem had been solved - I would have downloaded the updated version. But it obviously has not.

Adobe is off my wishlist.

grahamw76515235

Participant

I'm having the same problem. I'm using an 18 core imac pro with 16 gig of ram and even with just PSE running, I am constantly getting spinning beach ball for simple actions such as adjusting sharpening. I am kicking myself for not using the trial version first. I moved up from Elements 14 and foolishly thought the product was mature enough to be reliable. Also, why do we have to be logged into our Adobe Account to use the PSE 2019 Editor?

With regard to Affinity Pro. It's a very capable editor but the workflow seems very clumsy compared to PSE

offroadrunner

Participant

I have the full version and it's no better. One of the sales features for upgrading this time (this is my 4th or 5th upgrade over the years) was that it was much faster - no it isn't. Elements 15 running on the same setup is much quicker.

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Arggggh!Author

Known Participant

Had an Adobe guy make some changes in the security settings to allow PSE to operate. Improved a lot, but still not a quick program with spinning wheel appearing randomly during operation. Something is amiss and I hope they find it quick.

VipinGupta

Adobe Employee

Could you please check your CPU usage, and try closing any heavy apps running on your system.

Just in case if you still face the performance issue, we would be happy to help you.

Thanks

Vipin

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Arggggh!Author

Known Participant

When I tried to use the selection tool in Elements, Elements usage went to 139%, which is rather strange. The cursor turned into a small rotating circle of circles.

Greg_S.

Community Expert

If you are working with a new catalog, or even if you are working with a converted catalog, the first thing Elements Organizer does is analyze your photos for face recognition, smart tagging and auto creations. This can take a while, depending on how many photos and videos are in your catalog.

You can turn off auto-analysis in Preferences to see whether that makes any difference.

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Arggggh!Author

Known Participant

Sorry, @I meant downloading from a camera. I am so ticked off I can't even think straight right now. After spending big money to get a new Mac so I could get the newest Elements, it is useless.