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christian0372
Participating Frequently
August 23, 2022
Question

Photoshop Elements 2020 kann ich nicht aktivieren. Diese Seriennummer wird bereits verwendet

  • August 23, 2022
  • 1 reply
  • 775 views

Hallo,
Nach einer nötigen Neuinstalation meines PC mit Windows 11, kann ich PSE 2020 nicht lizensieren. Beim Anmelden bekomme ich die Meldung "Ihr Browser oder Betriebssystem wird nicht mehr unterstützt.
Ich habe natürlich alle Updates für Windows 11 installiert.
Logge ich mich im Internet über meinen Account ein, kann ich sehen , das Version 10 und 14 Registriert sind. Den Versuch mit meiner Seriennummer zu registrieren kommt die Meldung "Diese Seriennummer wird bereits verwendet".
Wie kann ich das beheben?

Gruß Christian

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1 reply

Glenn 8675309
Glenn 8675309
Legend
August 23, 2022

download and isntall the creative cloud desktop app- then just never use it.  Your problem will go away.

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

 

C
christian0372Author
Participating Frequently
August 24, 2022

Hallo Glenn

Ich habe die creative-cload-desktop-app installiert. PSE wird hier allerding gar nicht aufgeführt und an meinem Problemen hat sich leider auch nichts geändert.

MichelBParis
MichelBParis
Legend
August 24, 2022

Hi @christian0372 

I think you are having two different issues.

First you are getting a nonsensical error message which has already been reported for Windows 11. The workaround suggested by Glenn seems to work, the Creative Cloud desktop platform being able to solve various licensing issues. I don't have updated to W11 myself, and a number of helpers here are still waiting a little before updating. There seems to be a difference between the normal Adobe version and the Microsoft Store custom version.

 

The second issue is much more common, it's that you are allowed only two 'activations' of your license. You can 'deactivate' or 'sign out' yourself from the Help menu, but if you can't because the computer is no longer available, the ONLY way to have the activations removed is to reach the Adobe help staff by chat or mail.  I'll try to find the links for Germany. Generally available on working days and hours.

 

EDIT

I just discover that you were posting at the same time.

 

Very glad your problem is solved!

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