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I
ItsBentacular
Participant
December 5, 2019
Frage

Photoshop Elements 2020 won't load photo editor

  • December 5, 2019
  • 12 Antworten
  • 10152 Ansichten

So I have been needing to use the photoshop app for a while but all of a sudden it will not open. it says it is loading, but just stops loading after about 20 seconds. I have used it before and am on windows 10. I have tried some of the basic fixes ( opening task mangager and closing backround adobe, clearing prefrences, restarting my computer ect.). could someone help me so I can go back to using it?

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    12 Antworten

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    N
    nathaber
    Participant
    March 3, 2020

    Hi there, same here. That happened after I'd been asked to do an update. Nobody is answering on Chat online.

     

    Medha_Sharma
    Adobe Employee
    Medha_Sharma
    Adobe Employee
    December 5, 2019

    Hello,

     

    Could you please navigate to "C:\Program Files\Adobe\Photoshop Elements 2020", double-click on the "PhotoshopElementsEditor.exe" and confirm if the Editor launches successfully?

     

    Thanks,

    Medha

    WIZARDPhotography58
    WIZARDPhotography58
    Participant
    December 14, 2019

    Medha (or to whom it may concern?), 

    I'm having the same issue with 2020 loading. Tried what you suggested and got nothing. Tried the chat support only to wait hours (multiple days) with no help.

    Any help will be appreciated.
    Buddy

    N
    nathaber
    Participant
    March 3, 2020

    Hi WIZARDPhotography58, I am having the same problem . Did you get any help eventually? What did you do to solve this? Thanks for your help.

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