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Normie75
Known Participant
May 4, 2020
Question

Photoshop Elements 2020

  • May 4, 2020
  • 4 replies
  • 747 views

Today whatever I try to do in Elements 2020 I get a warning that it could not be completed due to a program error.

I've tried re-booting my PC - but still the same - help please!

    This topic has been closed for replies.

    4 replies

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    May 5, 2020

    Don't be put off by the warning message.  There's nothing that can't be easily restored in the Preferences dialog.  Essentially, the program is put into its "out of the box" condition.  No data is lost.

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    Normie75Author
    Known Participant
    May 7, 2020

    07.05.20

    Hi Greg,

    Thanks - but this morning when I tried a test to create a PDF from a random jpg on my PC it worked perfectly ... !

    Isn't technology fun?

    Many thanks for your advice (which I will remember in case the problem starts up again) and for taking the time to help me - it's greatly appreciated.

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    May 7, 2020

    All's well that ends well.  😊

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    May 5, 2020

    Did saving to pdf ever work on your new PC?  Have you tried resetting the preferences file?  If so, the only other suggestion I have is to uninstall/reinstall the program.

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    Normie75Author
    Known Participant
    May 5, 2020

    Hi Greg and thanks for your reply.

    Yes - prior to yesterday I have been saving images to PDF for a very long time.

    I looked at resetting the preferences file as you suggested yesterday - but it warned me that this could not be undone - so I backed off and left it alone.

     

     

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    May 4, 2020

    Try resetting the preferences file. Go to Edit>Preferences>General tab and click the Reset Preferences on next launch button.

    N
    Normie75Author
    Known Participant
    May 5, 2020

    Thanks Guys for all your suggestions.

    I'm om a new Windows 10 PC and using PSE2020.

    The main issue I'm having is saving images as Photoshop PDF's.

    I've been doing this for my clients for a long time - but suddenly, yesterday, PSE throws up an un-named program error everytime I try to do that.
    Any ideas please?

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    May 4, 2020

    What operating system?

    What are your computer specs?

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