Inspiring

Answered

Photoshop Elements 2021.1 is now available ... license key needed

Forum|Forum|5 years ago
February 7, 2021
2 replies
5105 views

I have a vailid and running PSE 2021 version 19.0.

After update to 19.1 I have to enter the license key again.

Why?

I cannot find it at the moment.

This topic has been closed for replies.

Correct answer Stefan5CA0

Hello Vipin,

any updates on this?

br

Stefan

I bought another license and now it works.

The previous one was an official license as well but did not work.

Adobe was not able to solve it.

S

Stefan5CA0Author

Inspiring

Let me come back to my initial question:

I have a vailid and running PSE 2021 version 19.0.

(20200826.m.151582) x64

After update to 19.1 I have to enter the license key again.

Why?

Currently I have to use the test version.

V

Vipin Gupta

Adobe Employee

Dear User,

From the screenshots, it looks like you are still on 19.0 version, that is PSE 2021 and have not updated to 19.1 version, which is 2021.1

PSE 2021 -> 19.0 (20200826.m.151582)

PSE 2021.1 -> 19.1 (20210126.m.155261)

Could you share a screenshot of where you are asked to enter the serial key? Serail keys are only asked during launch of application and never during an update or before you update.

Also it is asked on every launch of application, if you are using the application in trial version.

Thanks

Vipin

S

Stefan5CA0Author

Inspiring

Hello Vipin,

I uploaded two log files right now as requested in the tool

- one with the initial version

- another after the update to 2021.1

Do I have to share them with you e. g. in this chat as well?

Thanks

Stefan

Hello Vipin,

any updates on this?

br

Stefan

S

Stefan5CA0Author

Inspiring

Current version: Adobe Photoshop Elements Version: 19.0 (20200826.m.151582) x64

Glenn 8675309

Legend

Could you please post a screenshot of this window (From inside the editor choose HELP > ABOUT)

S

Stefan5CA0Author

Inspiring

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