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Photoshop Elements 9 strange cursor only when using certain tools

Community Beginner ,
Aug 12, 2021 Aug 12, 2021

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Hi,

I just moved an installation of Elements 9 (Yes I know it's old) to a new computer and the user is reporting that her cursor appears as Three Horizontal Lines when using a majority of the tools, not all.  Have any of you noticed this before or have any guesses as to why it's happening?  

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Adobe Community Professional , Aug 19, 2021 Aug 19, 2021
Right click on your desktop, click Display settings and under Scale & Layout set the Text size apps and other items to 100%. Then restart windows and check photoshop elements 9.

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Adobe Community Professional ,
Aug 12, 2021 Aug 12, 2021

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Hi @DougBabb 

Since your question is about Photoshop Elements, I have moved this from the Photoshop forum where you posted.

~ Jane

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Community Beginner ,
Aug 12, 2021 Aug 12, 2021

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Thank you Jane.  

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Adobe Community Professional ,
Aug 12, 2021 Aug 12, 2021

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I would do 2 things:

1. Reset all tools to default  To do that, click on the little triangle on a tool's option bar, top left. Click & reset.

2. Go to Edit menu>preferences and have a look at Display and cursors. 

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Community Beginner ,
Aug 12, 2021 Aug 12, 2021

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Thanks, we will try that.  

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Community Beginner ,
Aug 12, 2021 Aug 12, 2021

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ok, tried it, no luck.  

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Adobe Community Professional ,
Aug 12, 2021 Aug 12, 2021

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Can you get a screen shot of what you see and post it here? Perhaps use the plain brush tool, 300px size, mode - normal, opacity 100%, contrasting color vs.background.

 

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Community Beginner ,
Aug 19, 2021 Aug 19, 2021

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Here are some pics of the cursors.  Sorry for the blurryness.  

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Adobe Community Professional ,
Aug 12, 2021 Aug 12, 2021

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What version of windows are you using?

 

That's usually caused by the windows system scaling as described in this adobe kb

(even though it says cs4, it also applies to pse 9 which is based on the cs4 codebase)

 

https://helpx.adobe.com/photoshop/kb/three-cursors-display-photoshop-bridge.html

 

https://community.adobe.com/t5/photoshop-ecosystem/three-cursors-appearing-in-selection-tool-of-phot...

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Community Beginner ,
Aug 19, 2021 Aug 19, 2021

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We are usign windows 10 Enterprise.  I'm not sure of the version but, it's the latest.  


We tried those links and no luck.

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Adobe Community Professional ,
Aug 19, 2021 Aug 19, 2021

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Right click on your desktop, click Display settings and under Scale & Layout set the Text size apps and other items to 100%. Then restart windows and check photoshop elements 9.

 

 

Screenshot-(254).png

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Community Beginner ,
Aug 19, 2021 Aug 19, 2021

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Welp, that was is.  Although I can swear we tried that a while ago.  But, either way, Thank you so much!

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Adobe Community Professional ,
Aug 19, 2021 Aug 19, 2021

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If you want to scale up your windows interface, set the Advanced Scaling Settings to either 125% or 149%.

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