photoshop elements and premiere elements in a loop on start up

Forum|Forum|4 years ago
November 30, 2021
2 replies
429 views

I paid for the two software packages to be installed on the new PC in 2020and they were registered.

Not used them for a while and recently tried to open photoshop elements.

Now the splash window tells me I need to sign in, I click that "the sign in now" button and it tells me an update is required and goes back to the sign in screen.

When I log into my accouint I am informed that I can continue with these Adobe features for nearly £40 a month.

Looks like my software has been deactivated and it is a rip off.

Prove me wrong - - - can I still use the 2020 elements?

This topic has been closed for replies.

VipinGupta

Adobe Employee

Hi,

There was a change in this, you can still use Adobe Elements 2020, can you please check if any of the solutions mentioned here works for you: https://helpx.adobe.com/photoshop-elements/kb/update-required.html

In case if not, please do share some screenshots and steps, which can help to understand the issue more in detail.

Regards

Vipin

J

Jacek219561156kugAuthor

Participant

below is the sequence when i try to open photo editor, on the last screen which ever option I select the dialog disappears and I am back to the main elements screen.