Photoshop Elements does not recognize printer

[Limamotion]

Please help with this situation. 

I have a pc running windows. I use Photoshop Elements 2020. When I try to import from my printer/scanner the printer does not show up as a divice I can choose. I have a new Epson 7840 all in one printer. I have talked with Epson and they say this is an Adobe problem. How can I get my Photoshop Elements to recognize my Epson printer so I can import from the scanner?

[Greg_S.]

Try resetting the preferences file. Go to Edit>Preferences>General tab and click the Reset Preferences on next launch button.   If that doesn't fix the problem reinstall your printer's driver.