Please help with this situation.
I have a pc running windows. I use Photoshop Elements 2020. When I try to import from my printer/scanner the printer does not show up as a divice I can choose. I have a new Epson 7840 all in one printer. I have talked with Epson and they say this is an Adobe problem. How can I get my Photoshop Elements to recognize my Epson printer so I can import from the scanner?
Try resetting the preferences file. Go to Edit>Preferences>General tab and click the Reset Preferences on next launch button. If that doesn't fix the problem reinstall your printer's driver.
I had the same problem. Being a retired IT Specialist, I searched for the answer for myself and it indeed worked. I have an EPSON ET-15000/ In the Windows 10 OS I'm running it showed up as a default printer as well as a scanner. However I couldn't import a scan with WIA. The solution was to go into the scanner and add a scanner, Windows searches and displayed my printer with a different name. I let it install the printer and it worked in import WIA. Microsoft in their security for both Windows 10 and 11 require you to install their drivers for the All-In-One printers which is what I have. So my recommendation is to go into Windows setting add the printer not showing up in ADOBE software and install it through Windows with Microsoft Drivers. Mary T.