photoshop elements freetrial failed to install, then failed to uninstall

Forum|Forum|7 years ago
May 21, 2018
2 replies
465 views

The installation failed to complete, when I click the error summary file nothing happens so I don't know what went wrong. So I tried to uninstall it in order to try again. That also failed to complete. Any advice please?

This topic has been closed for replies.

VipinGupta

Adobe Employee

Could you please share the platform details?

Also could you please use the adobe log collector tool to collect logs and check if there are any errors that you can share with us?

Adobe Log collector tool download link: Log Collector Tool

Regards,

Vipin

anns2769203Author

Participant

I am on windows 10 home version. I have used the log collector tool and got the log files but cannot open them because everything is a GZ file which I dont know how to open at the moment. Can you recommend which of the many apps available would be best to

try?

Please excuse if I dont reply straight away - i really need to try and get some work done in between trying to solve computer problems!