Skip to main content
N
Nigel0D4C
Participating Frequently
November 21, 2020
Question

Photoshop elements Install fails

  • November 21, 2020
  • 6 replies
  • 887 views

I'm trying to install PE 2021 on pc running Win10 (fully updated), I've owned a previous version but it's not installed on this machine.

 

After selecting the 64bit version & downloading the installer, it runs up to about 2% and then crashes "Install failed Restart required" I have restarted umpteen times and still it does the same thing, I've delted all old copies of the installer and started afresh TWICE and still it does the same thing... 

 

I've spen the last 20 minutes trying to get a phone number for Adobe support but I think it would be easier to contact Trump at the White House as it seems to be a closely guarded secret ! Is there anyone out there from Adobe that can call me and solve this issue ? Microsoft were absolutely stunning with a different PC earlier in the week, Adobe have failed at the outset...

    This topic has been closed for replies.

    6 replies

    D
    Adobe Employee
    divy_jain
    Adobe Employee
    December 18, 2020

    Dear User,

    You may try installing with an installer file.

    Steps to install using an installer file :

    1. Goto https://www.adobe.com/products/photoshop-elements/download-trial/try.html#

    2. Click on Download Adobe Photoshop Elements 2021.

    3. Select "Windows 64-bit | English" (Here English would be the language in which you intend to use the application)

    4. Click on "Download Now"

    5. "PhotoshopElements_2021_LS30_win64.exe" file would be downloaded onto your system.

    6. Double-click the PhotoshopElements_2021_LS30_win64.exe file that you just downloaded.

    7. Follow the on-screen instructions.

    Note: Please remain connected to the Internet until the application installs completely on your system.

    Hope this helps resolve your query.

     

    Regards,

    Divy Jain

    N
    Nigel0D4CAuthor
    Participating Frequently
    November 29, 2020

    COMPLETE and ABJECT FAILURE from Adobe... absolutley no point in buying their programmes as they won't offer any support, I'll be deleting all their software from both my personal and work machines and changing our office policy to use third party readers for PDFs... you had your chance Adobe and you blew it big time ! About time your software was relegated to "obsolete" status...

    J
    Jeanne6C15
    Participant
    November 23, 2020

    I am having a similar issue. Looks like all old versions deleted, installation complete--I can see it in my programs file and the icon for the program is visible on my desktop. I click on it, and nothing happens.

     

    J
    Jeanne6C15
    Participant
    November 23, 2020

    ...and I've restarted a few times, as well.

     

    N
    Nigel0D4CAuthor
    Participating Frequently
    November 24, 2020

    I think the issue is with the Adobe Installer as I need to close this via Task Manager every time as it won't quit itself... About time Adobe woke up and addressed the issue... if no response within the next 48hrs I'll be asking for my money back on software I simply can't access

    ShelLuser
    ShelLuser
    Inspiring
    November 21, 2020

    Sounds to me as if you're having issues with the connection between your location and Adobe's servers, which could be caused by just about everything. Considering that I recently downloaded and installed PSE myself I'm pretty confident that this problem does not lie with Adobe or their servers.

     

    Problem being that there are probably a lot of 'hops' aka routers and the likes between you and Adobe, and if there's anything wrong with those then that can have its effects on your download. So I'd start there, check the location, maybe try downloading from other sites to see how that behaves and maybe... try again after a few hours. If some router has been acting up it's likely to assume that this will eventually get fixed.

    N
    Nigel0D4CAuthor
    Participating Frequently
    November 23, 2020

    Same issue today, gets to 2% and then "installation failed".. is anyone from Adobe going to take ownership of this ?

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    November 21, 2020

    To contact Adobe Customer Service:
    https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

    N
    Nigel0D4CAuthor
    Participating Frequently
    November 21, 2020

    That option is not showing when I go to the link you sent....

    N
    Nigel0D4CAuthor
    Participating Frequently
    November 21, 2020

     

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    November 21, 2020

    What are the complete computer specs, including hard drives (how many, what kind, what is on each, and how full)?

    N
    Nigel0D4CAuthor
    Participating Frequently
    November 21, 2020

    Self built PC, liquid cooled, i7 core Extreme processor, 64GB RAM, three SSD hard drives, O/S runs on a 1TB SSD 20% full (only installed two weeks ago), other two drives are SSD, maybe 20% full, 

     

    As you can see it's very capable of running just about anything on the planet (other than PS Elements ! :-))

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices