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takavulla
Known Participant
July 31, 2019
Question

Photoshop Elements will not recognize printer

  • July 31, 2019
  • 1 reply
  • 1772 views

I have an Epson 3880 printer.  I can print 8 by 10 prints but when i try something larger, like 11 by 17, the error message I get is that the printer is not connected.

Could it be that Elements can not print anything larger than 8 by 10 or is it an epson problem.  When i use  Lightroom or On One Photo, it print perfectly.  the problem thus seems to lie with Elements.

Any suggestions

    This topic has been closed for replies.

    1 reply

    Sahil.Chawla
    Adobe Employee
    Sahil.Chawla
    Adobe Employee
    July 31, 2019

    Hi there,

    That shouldn't be happening, let's make it right.

    As the printer is not getting recognized, could you please let us know the version of Photoshop Elements you're working with?

    Also, have you tried updating the printer drivers and see if it helps?

    Regards,
    Sahil

    T
    takavullaAuthor
    Known Participant
    July 31, 2019

    Photoshop elements 19

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    August 1, 2019

    the last  update was in 2016.

    Funny thing happened while in Lightroom I changed paper to German Etching, then Lightroom did not recognize the printer.  On One photo did recognize it.  So the only thing i can assume is that there is a glitch in Photoshop and Lightroom.

    tim


    Printer problems such as this can often be resolved (in Elements) by deleting the preferences file.  See this FAQ.

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