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crazy 101
Participant
July 17, 2019
Question

Photoshop Elements12 crashes during incremental back up

  • July 17, 2019
  • 2 replies
  • 505 views

I have been using Photoshop 12 for 7 years now. I have done this procudure many times in past. Today when i try to back up my images to external hard drive[ that has many back ups on it] the program comes up with" program has stopped working close program or wait"  I have been using same laptop for 3 years Photoshop is up to date as is my computer. help

Message was edited by: Akash Sharma

    This topic has been closed for replies.

    2 replies

    Akash Sharma
    Akash Sharma
    Legend
    July 17, 2019

    Hi there,

    Sorry for a bad experience with Photoshop 12 as it's crashing while saving files to the external HD, let us help make it right. Would you mind sharing some details about the issue you're facing with Photoshop?

    • Which exact version of Photoshop are you using? (Like 12.0.1)
    • What is your operating system and version? (Like Windows 10)
    • Are you able to save the same set of images on your local drive?

    Thanks,

    Akash

    C
    crazy 101Author
    Participant
    July 17, 2019

    I am running windows 10 on laptop.

    Elements Organizer 12.0.0.0

    Core Version: 12.1 (20140303.12.1.49334)

    Language Version: 12.0 (20130903.r.43239)

    Current Catalog:

    Catalog Name: My Catalog

    Catalog Location: C:\ProgramData\Adobe\Elements Organizer\Catalogs\My Catalog\

    Catalog Size: 60.3MB

    Catalog Cache Size: 515.8MB

    System:

    Operating System Name: Windows 8

    Operating System Version: 6.2

    System Architecture: Intel CPU Family:6 Model:14 Stepping:3 with MMX,

    SSE Integer, SSE FP

    Built-in Memory: 11.9GB

    Free Memory: 5.6GB

    Important Drivers / Plug-ins / Libraries:

    Microsoft DirectX Version: 9.0

    Apple QuickTime Version: 7.79

    Adobe Reader Version: Not installed

    Adobe Acrobat Version: Not installed

    CD and DVD drives:

    D: (PLDS DVD+-RW BUS: 2 ID: 2 Firmware: DU-8A5LH)

    A
    Anonymous
    July 17, 2019

    Hi

    Have you tried saving the files to another location i.e. your desktop, if your still having issues try resetting PS preferences

    To restore preferences quickly using a keyboard shortcut: Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop

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