Photoshop Elements12 crashes during incremental back up

Forum|Forum|6 years ago
July 17, 2019
2 replies
505 views

I have been using Photoshop 12 for 7 years now. I have done this procudure many times in past. Today when i try to back up my images to external hard drive[ that has many back ups on it] the program comes up with" program has stopped working close program or wait" I have been using same laptop for 3 years Photoshop is up to date as is my computer. help

Message was edited by: Akash Sharma

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Akash Sharma

Legend

Hi there,

Sorry for a bad experience with Photoshop 12 as it's crashing while saving files to the external HD, let us help make it right. Would you mind sharing some details about the issue you're facing with Photoshop?

Which exact version of Photoshop are you using? (Like 12.0.1)
What is your operating system and version? (Like Windows 10)
Are you able to save the same set of images on your local drive?

Thanks,

Akash

C

crazy 101Author

Participant

Hi I am trying to do an incrementall back up and I can't copy to desktop

because thats not where previous backup is saved. al

On Wed, Jul 17, 2019 at 9:59 AM Akash Sharma <forums_noreply@adobe.com>

Akash Sharma

Legend

Moving to Photoshop Elements

A

Anonymous

Hi

Have you tried saving the files to another location i.e. your desktop, if your still having issues try resetting PS preferences

To restore preferences quickly using a keyboard shortcut: Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop

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