photoshop no longer available

Forum|Forum|7 years ago
May 24, 2018
2 replies
336 views

After years of using Photoshop 11 on my mac, the program suddenly disengaged. Now I get a window asking about terms and conditions and free trial and buying. After messing with it, I ended up loosing all attempts to bring it back up.

lost photoshop

This topic has been closed for replies.

c.pfaffenbichler

Community Expert

Or are you talking about Photoshop Elements?

As for the »suddenness« – did you change any hardware components, update or upgrade the OS, …?

If you choose the trial are you not able to register your license with your original serial number?

A

Anonymous

Hi

Are you talking about Photoshop CS4 and can you explain what you mean by "the program suddenly disengaged"

larrym29904269Author

Participant

Thanks for responding Ged.

One day I was using Photoshop Elements 11, and the next day I am unable to use it because of a window asking if I want a free trial or do I want to buy it. There was also the license agreement agree or not part of it. Also there was the serial number part of it all.

I will add that we had a bout a two second power outage just before I was getting ready to open Photoshop. I don't know if this had anything to do with it. Coincidental maybe?

My problem is I don't remember when I bought this IMAC computer (maybe 5 or so years ago) and I don't remember if I downloaded Photoshop off a cd or online. All I know is I have used it a lot and have loved it.

A

Anonymous

Hi

I'll move the thread over to the appropriate forum

Photoshop Elements

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