I believe several users have experienced similar problems with Elements pre-installed on their new Dell computers. I suggest you try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html. Because this is a program that has been pre-installed by Dell, Adobe may tell you to contact Dell support. Please report back if you are able to get help from either company.