Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


PHOTOSHOP NOT LOADING

New Here ,
Jun 14, 2021 Jun 14, 2021

Copy link to clipboard

Copied

Hi,

 

If anyone can help.

 

I recently bought a new Dell (Windows 10) with Adobe Photoshop and Elements.

 

I got them running but now when trying to load Photo Editor (which seems to be Photoshop) from what I believe they call the Splash Screen nothing happens.

 

The Video Editor button on the same screen opens up OK in Elements.

 

I have tried re-installing Photoshop to no avail.

 

Any ideas.

 

Thanks

 

Clive

TOPICS
Crash or freeze, Problem or error

Views

71

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 14, 2021 Jun 14, 2021

Copy link to clipboard

Copied

I believe several users have experienced similar problems with Elements pre-installed on their new Dell computers.  I suggest you try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html.  Because this is a program that has been pre-installed by Dell, Adobe may tell you to contact Dell support.  Please report back if you are able to get help from either company.

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 14, 2021 Jun 14, 2021

Copy link to clipboard

Copied

Thanks - will report back although it could be a while as I am off soon for a 4 week working. stint.

 

Clive

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advocate ,
Jun 14, 2021 Jun 14, 2021

Copy link to clipboard

Copied

Find the Exe file that starts program, and see if it starts when you click on it:

Below is mine, in the default installation location: 

Shut your computer all the way down, not just a reboot, but shut it all the way down.
Go get a glass of milk and turn it back on.

PRESS AND HOLD down your left shift key, then choose the icon you use to start the program. CHOOSE YES when the little pop-up window appears. 
2021-06-14_144059.jpg

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 15, 2021 Jun 15, 2021

Copy link to clipboard

Copied

LATEST

Hi Glenn,

Thanks.

Tried it but it did not work - either the .exe file or open-shift.

Time for a complete re-install!

Clive

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines