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j_razo88
Participant
February 19, 2017
Question

Photoshop Serial Number

  • February 19, 2017
  • 1 reply
  • 213 views

I bought Photoshop elements back on Feb 2015. I had only used it one one computer. That computer is now broke and I cant access anything on it. So I got a new laptop in Dec 2016. I downloaded it onto the new one and was able to use my Photoshop with no issues. I went to use it today and now it is telling me that the serial number has been used on to many devices. That I need to deactivate one. How do I deactivate the old computer from my Photoshop if I cant access anything on that computer.

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    1 reply

    Adobe Employee
    February 20, 2017

    Hi,

    Please get in touch with customer support here:

    Contact Customer Care

    Thanks,

    Arshla