Skip to main content
Y
YvesB
Inspiring
December 11, 2019
Answered

Picture missing in Organizer despite present in Catalogue

  • December 11, 2019
  • 1 reply
  • 1066 views

I have a picture missing in the organizer despite it is present in my Catalogue.

 

When I double click the picture it opens in full size in the organizer but whem I click GRID to go back to the organizer this pictures is a Sand Glass.

 

How can I recover that picture to show in the Organizer (buttom row of screenshot)?

 

    This topic has been closed for replies.
    Correct answer YvesB

    I am glad you were able to solve that issue, your workaround is quite logical. The small disadvantage is that if you delete from catalog and from disk, you may lose links to stacks, version sets, albums or creations, even if you recover your tags and captions as well as the thumbnail.

     

    My suggestion to delete the thumbnail cache is slow but non destructive.

    - locate the catalog folder location: it's shown in your screenshot. It's a hidden folder, you may have to set the explorer to show hidden files and folders.

    - In the catalog folder you find a thumb.5.cache file. You delete this file.

    - you restart your computer and organizer and wait for the thumbnails to be created. Since it may require several hours, do it as a night job.


    Hi Michel,

     

    Thanks for the tip.

     

    I found "thumb.5.cache" using File Explorer.

     

    Greatly appreciated

    1 reply

    MichelBParis
    MichelBParis
    Legend
    December 11, 2019

    Does this image open in the editor if you click on the 'editor' button in the bottom icon bar?

    Can you find this image in your explorer?

    Right click on the image and choose 'update thumbnail' = does it work?

    What's the size of that image in pixels (file properties in the right panel)?

     

     

    MichelBParis
    MichelBParis
    Legend
    December 12, 2019

    If you can open the image in the editor, it's only a problem with thumbnail updating. It's not a limitation in size which happens with very big sized pictures.

    So, if right clicking on the thumbnail to get the option to update thumbnail does not work, the only other solution seems to be to delete the thumbnail cache and to let the organizer rebuild it.

    Locate your catalog folder : menu Help >> system information.

    Delete the 'thumb.5.cache' file.

    Restart the organizer and wait for the thumbnails to be rebuilt. That may take several hours depending on the number of items in your catalog.

    Another quick test would be to create a new empty catalog, import that file and see if the thumbnail is created.

    Y
    YvesBAuthor
    Inspiring
    December 12, 2019

    Hi Michel,

    Note I am using PE 2020: 

    Elements Organizer 18.0.0.0
    Core Version: 18.0 (20190827.m.136736)
    Language Version: 18.0 (20190827.m.136736)

     

    When I click Update Thumbnail, nothing happens. I still have the sand glass.

     

    Note also if I click System Information I get the following window witch doesn't allow me to clear the Cache.

     

     

    Can you help me further again?

     

    Regards

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices