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A
Anonymous
June 16, 2017
Question

Pictures from Organizer to Editor

  • June 16, 2017
  • 1 reply
  • 476 views

I import pictures from my Computer to Elements Organizer 14 which works. When I try to take pictures from the Organizer to Editor, the pictures disappear, & they are replaced in the Organizer with a grey background with a question mark. The picture that was in that spot disappears and never goes to Editor. What am I doing wrong, & how do I get the pictures back?

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    1 reply

    A
    Adobe Employee
    arshla jindal
    Adobe Employee
    June 16, 2017

    Hi Neil,

    Request you to please try the following steps and respond to me with your findings:

    1. Select one such photo which you say "are replaced in the Organizer with a grey background with a question mark".
    2. Open the right panel in Organizer. Go to Information tab in it.
    3. Under General accordion, click on the Location field.

    Here, do you see the file opening in File explorer?

    • If yes, is it displaying correctly in file explorer? If yes, then come to Organizer, right click this file and select update thumbnail. See if it sets that right.
    • If no, do you get any Files missing dialog?

    Would be glad to assist you further.

    Thanks,

    Arshla

      A
      Anonymous
      June 18, 2017

      I get a "Files Missing from Catalog" box

      By the way, THANKS for helping

      Neil

      A
      Adobe Employee
      arshla jindal
      Adobe Employee
      June 20, 2017

      Thanks Neil for this information.

      Please see FAQ: My files are missing from Elements Organizer, or How to reconnect your images?

      It would be helpful to you in understanding and resolving the case of missing files.

      Thanks,

      Arshla

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