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bitubo
Participating Frequently
October 13, 2019
Answered

Playing videos imported from iPhone

  • October 13, 2019
  • 2 replies
  • 1533 views

I am currently running Photoshop Elements 2018 on my PC, with OS Windows 10 version 1903 . When loading video (.mov) generated with my Apple iPhone XS, I seem unable to play this video from inside Elements Organizer. What could be the problem? The video files are beautifully played when opened on the desktop, using different media players.

    This topic has been closed for replies.
    Correct answer 99jon

    Problem is I can't find a lightweight installer link. I have tried your link of October 14 (Install PSE 2020). That link takes me to the  Adobe Elements trial download page. And when pushing the download button nothing happens!!


    Try my dropbox link:

    https://www.dropbox.com/s/ynzkqs872a68wfn/PhotoshopElements_2020_LS30_win64.exe

    2 replies

    99jon
    99jon
    Legend
    October 14, 2019

    If you are shooting 4K on the XS then the High Efficiency format will be used by default. The older phone may be recording in H.264

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    bituboAuthor
    Participating Frequently
    October 15, 2019
    Thank you again. I am beginning to see the problem. However, I am shooting 1080p HD at 30 bps, and I thought that would be handled in codec H264. That might not be true? And now concerning the new Photoshop Elements 2020. Does that update include support for HEIC and H.265 ?
    99jon
    99jon
    Legend
    October 15, 2019
    Yes it’s working for me when importing to W10 by connecting my iPhone with a USB cable. On the phone go to Settings >> Photos. In the TRANSFER TO MAC OR PC section, tap Keep Originals to prevent the media from being converted to JPEG or H.264 when importing. Why not install the free trial to test for yourself using my link above.
    99jon
    99jon
    Legend
    October 14, 2019

    Support on Windows 10 was added to the latest version just released. You can try free for 30 days before purchasing an upgrade.

    What’s New in Elements 2020

    Install PSE 2020

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    bituboAuthor
    Participating Frequently
    October 14, 2019
    Thank you for your respons. However, I am somewhat confused. All videos except those imported from my iPhone XS, including videos imported from other iPhones like iPhone 7, seem to play well from inside Elements Organizer working in a Windows 10 environment. Wouldn't that indicate that the iPhone video files were causing the problem rather than the lack of Windows10 support in Photoshop Elements 2018?
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