I mail oredered a copy of the PS14 & Premiere elements 14 bundle. The box contains a disk and a printed card with a redemption number and instructions how to get a serial number. When I try to follow the instructions; it displays the error message that the redemption code is not activated and I should call phone support and a link. The link takes you to the generic Adobe support page with no phone numbers. I have searched the Adobe website and cannot find a support phone number nor an online chat link. No support available so I'm posting to a forum.
The issue is, it seems from some barcodes on the outside there is some step to activate the redemption code that should have been done by the retailer. How can I activate the program I have paid for or do I send it back for a refund as "unusable software" and purchase other software?
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