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PS elements 2022--problem with color picker---split box on top, solid color on bottom.

Community Beginner ,
Oct 07, 2023 Oct 07, 2023

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color picker has a split color box on top, solid on the bottom

swatch libray only shows 1 color for all the boxes.  (if you click on box with eyedropper, it shows another solid color for all boxes)

preferences are set to "adobe"

colors are set to "H" up top

adobe support is supposed to get back to me after some research

re-launched the program due to the "move tool" not working--fixed that issue

Thanks for any help!!

image.png

Screenshot 2023-10-07 at 9.21.18 AM.pngScreenshot 2023-10-07 at 9.20.24 AM.png

 

[Mod: Moved to the Photoshop Elements forum]

 

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Community Expert ,
Oct 07, 2023 Oct 07, 2023

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Did you recently upgrade to macOS Sonoma 14.0?

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Community Beginner ,
Oct 07, 2023 Oct 07, 2023

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yes

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Community Expert ,
Oct 07, 2023 Oct 07, 2023

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Upgrade to 2023 Photoshop.You are using a newer OS that Adobe was not abel to test with in 2022.

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Community Beginner ,
Oct 07, 2023 Oct 07, 2023

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thank you. I will try that. 

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New Here ,
Oct 07, 2023 Oct 07, 2023

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Thanks, I'm using Elements 2021 and have same issue.  Are you saying the only fix is to upgrade to 2023 after switching to Sonoma?  I guess I can do that, but what if that doesn't fix the issue?

 

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Community Beginner ,
Oct 07, 2023 Oct 07, 2023

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Since the upgrade will cost another $80, I believe, I will wait for Adobe agent to get back to me with a solution.  I will post as soon as I get an answer.   They are not "in today".  thanks and hoping they will resolve this since i just bought it last year

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New Here ,
Oct 17, 2023 Oct 17, 2023

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Did you ever get a response from them? I have the same exact issue and it's driving me crazy..

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Community Beginner ,
Oct 17, 2023 Oct 17, 2023

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i had contacted them again last week and they said they are still working on it.  I asked them to send me an email once they have an answer.   It drives me crazy too!

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Community Beginner ,
Oct 26, 2023 Oct 26, 2023

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they closed my case for some reason--so i just called them today.   this can be the problem for all Mac users with Sonoma upgrade that have PS elements 2022 or older.   they are still working with Apple but as of now there is no fix unless you upgrade to the 2024 version which just came out.  $79.99.  which I am willing to wait before I pay more. very frustrating!

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Guide ,
Oct 26, 2023 Oct 26, 2023

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With the release of PSE 2024 pse 2022 became "unsupported".    They won't issue any "Updates" to make older versions, such as pse 2022 work with sonoma.

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New Here ,
Oct 26, 2023 Oct 26, 2023

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Outrageous!!!

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New Here ,
Nov 28, 2023 Nov 28, 2023

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Just an update that I caved-in and paid for upgrade ($80).  I actually paid for Elements 2023, but then shortly thereafter I happened to notice they released 2024 version. To their credit, they did not hesitate to give me the 2024 version after I contacted them. And yes, the upgrade to 2024 fixed issue for me.  

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Guide ,
Nov 28, 2023 Nov 28, 2023

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Adobe is quite accomdating when pruchases are a week or two before the new version comes out.

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