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dinahs53463777
dinahs53463777
Participant
November 4, 2019
Answered

PSE-11 Not Printing to Epson WF-4730

  • November 4, 2019
  • 2 replies
  • 718 views

Hi

I'm on a Dell PC with OS10. I use PSE-11 program and getting an incompatibility notice when I try to Print to a new Epson  WF Pro-4730. I can print from Microsoft Pictures but it's too basic.   I'm an artist and use photos for painting resources regularly. I need all the bells and whistles of PSE-11 for resizing, etc. I just can't seem to find the sweet spot for settings adjustments. Thank you for any help. Could it be that I need to upgrade PSE-11? And which version will be compatible? 

 

This topic has been closed for replies.
Correct answer Greg_S.

Can you post a screenshot of the message you are receiving?  At what point in your printing process does the message appear?

 

Have you tried resetting the preferences file?  

2 replies

Greg_S.
Community Expert
Greg_S.Community ExpertCorrect answer
Community Expert
November 4, 2019

Can you post a screenshot of the message you are receiving?  At what point in your printing process does the message appear?

 

Have you tried resetting the preferences file?  

dinahs53463777
dinahs53463777Author
Participant
November 6, 2019

Hi Greg_S.

 

Solved the problem, indeed it was a driver update needed. After I reset printer to defaults and set some preferences, I went back to PC Settings and found a new message under the printer Driver is Unavailable. 

 

The  following message menu popped up after I'd chosen print, sorted paper preferences etc and ok'd to proceed: The saved printer information is not compatible with this version of Photoshop Elements, or the saved printer is not longer available. You will have to check your printer settings before printing. 

 

Again, thanks for your help.

 

Best wishes,

 

Dinah

hatstead
hatstead
Inspiring
November 4, 2019

Check Epson's web site to be sure that you have the latest driver, even though the the machine is new!

Are you unable to print both from the Editor and from the Organizer?

What specifically does the error message say?

Suggest that in PSE Editor you reset preferences to default. To do that, go to Edit>Preferences>General and look for this:

 

Please report back.

dinahs53463777
dinahs53463777Author
Participant
November 6, 2019

Hi Hatstead

Thank you ever so much for taking the time to offer suggestions. Indeed, it was installing driver update which has solved my printing problems. I reset printer to defaults, then reset my preferences then access my PC's Settings-Printers & Scanners  -- lo and behold a new message appreared under Epson C777AC (WF-4730) Driver is Unavailable. So over to Epson site to download. 

 

Again thank you very much. All is well, and PSE-11 is talking nicely to the printer! 

 

Best wishes,

 

Dinah 

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