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My PSE 11 has suddenly stopped working. It will not open. I trashed it and tried to re-install but iget an "Internal errors" message. I am on a mac high sierra 10.3.6; I've been on a "chat" with Adobe CS and he had me try a number of things that did not work and, finally, suggested I post the problem here.
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Use the Cleaner Tool:
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
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Thanks. I'll give it a try.