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photoBRA
Participating Frequently
June 24, 2021
Question

PSE 13 will not start

  • June 24, 2021
  • 2 replies
  • 441 views

PSE 13 will not start.

I have been using it OK for several years but today it would not start.

I uninstalled it and downloaded and reinstalled it but it still will not start.

Please can you help.

This topic has been closed for replies.

2 replies

hatstead
Inspiring
June 24, 2021

Any error messages? Windows or Mac?

Where did you access the download link for this old version of the software?

Please review this tech note:

Download older versions of Adobe apps

 

photoBRA
photoBRAAuthor
Participating Frequently
June 25, 2021

Thanks for your reply.

I am running Windows 10.

I got the download link from the Adobe website as per the Tech Note.

hatstead
Inspiring
June 25, 2021

Use the Creative Cloud Cleaner tool to solve installation problems (adobe.com)

You may wish to check out this tool which has been identified for the issue that you report. I have no personal experience with it. 

Ged_Traynor
Community Expert
Community Expert
June 24, 2021

Moving thread from the Photoshop forum to the Photoshop Elements forum