Skip to main content
J
JonB-z2hF4R
Participant
June 12, 2017
Question

PSE 15 organizer crash after approx 1 minute

  • June 12, 2017
  • 1 reply
  • 189 views

I'm just opening the Organizer and after 1 minute a warning comes up that the program has failed and that window shuts down the program.

I don't know if it  anything to do with the problem, but this started to occur after the last Windows update.

According to the event log it is the file ffmpeg.dll that cause theproblem, and that the file is locatedat the path:  C:\WINDOWS\system32\ffmpeg.dll

I have a 64 bit Windows 10 computer bought earlier this year, and PSE15 has workedafter some helo With theinstallation from the chat room.

Why is the chat room not available today by the way?

Is there anybody that has any idea what I should do to come around the problem?

Message was edited by: Jon Borgersen The problem is solved by Reading another discussion in this forum from mars 17 initiated by ianm62702235.

This topic has been closed for replies.

1 reply

A
Anwesha Dev Chaudhary
Participating Frequently
June 13, 2017

Sorry for the inconvenience.

Please try out following instructions and see if it helps:

  1. Launch Elements Organizer while keeping the Shift key pressed to open the Catalog Manager.
  2. In the Catalog Manager dialog, click New to create a catalog. Provide a name for the catalog, and then click OK.
  3. Launch the Preferences dialog (Ctrl/Cmd + K).
  4. In the Preferences dialog:
    • In the Media Analysis tab, deselect all checkboxes.
    • In the Files tab, deselect the checkboxes:
      --Automatically Search for and Reconnect Missing Files
      --Automatically Generate Thumbnails for Video Files
  5. Start Elements Organizer.
  6. If Organizer launches without any issues, switch back to your older catalog.

Thanks,

Anwesha

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices