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S
semrocc
Known Participant
March 27, 2017
Question

PSE 15 (Windows Store) Crashes When Dragging Images

  • March 27, 2017
  • 2 replies
  • 786 views

I noticed that when dragging images from one window to another window within PSE 15, the app will crash regularly. Can you tell me when this will be fixed?

This topic has been closed for replies.

2 replies

S
semroccAuthor
Known Participant
November 17, 2017

I'm looking at giving the Photoshop Elements 18 Windows store app a try. After a bug-ridden PE15 Windows store app (which I had to get a refund)...I was hoping to get some type of confirmation that PE18 has worked through these problems and is a stable app before making the purchase.

If anyone could confirm the newly launched PE18 Windows store app is stable, please reply...thanks.

A
Anwesha Dev Chaudhary
Participating Frequently
March 28, 2017

Is this happening with Editor or Organizer?

Thanks,
Anwesha

S
semroccAuthor
Known Participant
March 28, 2017

The Editor.

S
semroccAuthor
Known Participant
March 29, 2017

While launching Editor, keep Ctrl + Alt + Shift keys pressed. This will ask to delete Settings file. Say yes.

Let us know if issue still persists.

Thanks,
Anwesha


While holding Ctrl + Alt + Shift keys and launching editor it asked to "Skip loading optional and third party plugins", I selected Yes.

The problem still exists.

The following is the error information:

Description

Faulting Application Path:    C:\Program Files\Adobe\Photoshop Elements 15\PhotoshopElementsEditor.exe

Problem signature

Problem Event Name:    MoAppCrash

Package Full Name:    AdobeSystemsIncorporated.AdobePhotoshopElements15_1.38.0.0_x64__ynb6jyjzte8ga

Application Name:    praid:AdobePhotoshopElements15

Application Version:    0.0.0.0

Application Timestamp:    58343c9e

Fault Module Name:    PhotoshopElementsEditor.exe

Fault Module Version:    0.0.0.0

Fault Module Timestamp:    58343c9e

Exception Code:    c0000005

Exception Offset:    0000000005be76c1

OS Version:    10.0.14393.2.0.0.768.101

Locale ID:    4105

Additional Information 1:    cbc5

Additional Information 2:    cbc5345daf14f8f96f13f25d04b49dc6

Additional Information 3:    0095

Additional Information 4:    009527457405ca503e6fb711891bf667

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