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Participant
September 9, 2017
Question

PSE 15 Wont Open

  • September 9, 2017
  • 1 reply
  • 195 views

I get this when I try to open:

Then I get this:

Ran event viewer and I get this:

Faulting application name: Adobe Photoshop Elements 15.0.exe, version: 15.0.0.0, time stamp: 0x57cd43a1

Faulting module name: LavasoftTcpService64.dll, version: 2.3.4.7, time stamp: 0x555dc671

Exception code: 0xc0000095

Fault offset: 0x0000000000008902

Faulting process id: 0x2fe0

Faulting application start time: 0x01d3291726e6ad3b

Faulting application path: C:\Program Files\Adobe\Photoshop Elements 15\WelcomeScreen\Adobe Photoshop Elements 15.0.exe

Faulting module path: C:\windows\system32\LavasoftTcpService64.dll

Report Id: aa2a9619-8f56-4703-b629-bf2c9474ece6

Faulting package full name:

Faulting package-relative application ID:

Tried to find C:\windows\system32\LavasoftTcpService64.dll but it does not show up where it is listed:

So I do not know what to do.  Can anybody help?

Dave

    This topic has been closed for replies.

    1 reply

    Participant
    September 9, 2017

    And I do not have Web Companion installed.