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barrybloke
Participant
April 6, 2021
Question

PSE 19 will not re-open.

  • April 6, 2021
  • 2 replies
  • 263 views

My problem is that PSE19 will only open after a Windows 10 restart.

 

After PSE has been closed, it will not then reopen. The blue circle shows for one second - and then nothing happens.

 

A Windows restart seems to be the only option to get back into PSE19. Suggestions will be very welcome.

This topic has been closed for replies.

2 replies

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
April 6, 2021

Some people find it easier to reset the preferences file by going to Edit>Preferences>General tab and clicking the Reset Preferences on next launch button.

 

What I suspect is happening is that the program is not closing properly and the process remains active.  You can check this by looking in Windows Task Manager and seeing if any Elements Editor process remains open.  The reset of the preferences file may fix this problem.  If it doesn't, I would suggest doing a complete uninstall and reinstall of the program.

Glenn 8675309
Glenn 8675309
Legend
April 6, 2021

THIS IS A TROUBLESHOOTING STEP:



MANUALLY DELETE YOUR PREFERENCES: THEN RESTART.

C:\Users\User\AppData\Roaming\Adobe\Photoshop Elements\19.0\Editor

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