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PSE 2020 & 2024 now crashes when I open NEF files

New Here ,
Dec 30, 2023 Dec 30, 2023

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WIndows laptop running Windows 11.  I was previously using PSE 2020 editing photos from my Nikon D750 for a few years. Recently PSE crashes when opening NEF files (same laptop, same camera). 

I upgraded to PSE 2024, and all was well, until today when PSE started to crash again. 

 

The error message reads: 

"Sorry, an error occurred"

"Adobe Photoshop Elements has encountered a problem and need to close."

(crash report attached)

 

I have reinstalled the program, installed "AdobeCameraRaw_x64_16_1" patch, but the problem persists. 

I can convert to JPEG but I prefer to woirk in raw like I have been doing for years. 

 

Frustrated and baffled. Please help.

 

 

 

PSE-Error.jpg

 

TOPICS
Crash or freeze , Problem or error , Windows

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Community Expert ,
Jan 01, 2024 Jan 01, 2024

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Looks like a conflict with camera raw and your graphics card.

 

I would remove the camera raw 16.1 plugin by going to

C:\Program Files\Common Files\Adobe\Plug-Ins\Elements 24\File Formats

and deleting the Camera Raw.8bi plus the other 5 dll files.

 

Then in the photoshop elements 2024 editor go to Help>Install Camera Raw to get camera raw 15.5

and see if that works any better.

 

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New Here ,
Jan 01, 2024 Jan 01, 2024

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Thank you for this. I will give it a try and let you know.

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