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geraldg66128822
Participant
December 8, 2019
Question

PSE 2020 creating random lines in photo

  • December 8, 2019
  • 1 reply
  • 378 views

Hello all,

I have started working with PSE 2020 on a brand new Mac Mini (all up to date),  and while working on a bunch of jpg photos from iPhones I noticed that in some zoom levels random vertical and diagonal lines appeared in the photo I was working on. Only visible in PSE, not in other programs at that point. At first I thought that it is a display issue, but in one case (setting up a collage) it happened that these lines got saved with the photo, so that they are now visible at any zoom level, and other programs show them as well.

 

For troubleshooting:

I verified the original photos, before PSE touched them, didn't have these lines

I tried different preferences and jpeg saving settings, made no difference

 

 

This topic has been closed for replies.

1 reply

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
December 8, 2019

 

 

Try resetting the Preferences:

 

Restore default preferences

 

Preference settings control how Photoshop Elements Editor displays images, cursors, and transparencies, saves files, uses plug‑ins and scratch disks, and so on. If the application exhibits unexpected behavior, the preferences file could be damaged. You can restore all preferences to their defaults.

Note: Deleting the preferences file is an action that cannot be undone.

Do one of the following:

  • Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.
  • Go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.

A new preferences file is created the next time you start Photoshop Elements Editor. For information on a specific preference option, search for the preference name in Help.

from here:

Preference file locations for Photoshop Elements and Premiere Elements

 

G
geraldg66128822Author
Participant
December 16, 2019

Tried all that, no success. I don't have the time to continue the troubleshooting, so I uninstalled PSE. Testing GIMP and PSCC now, both don't have that problem. Thanks for the efforts.

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