PSE 2024 - no access to Adobe Stock - error message; “We cannot process your request. “

Question

If I try to access Adobe Stock from Photoshop Elements 2024 for example to use a background from there just opens a window with the note: "We cannot process your request. Try again later. “

After trying “again later” for a few weeks without success, I don’t think there’s any point in waiting any longer.
I would be grateful for tips and advice on possible causes of errorsregards Michael

Greg_S. · Answer

@michaelb86838440, this is a user-to-user forum. Posting the same message within a few hours of each other is not helpful. I have therefore locked your other threads and will continue the discussion here.

Usually, this kind of problem is a temporary server issue, but you have waited long enough. I shall report this issue to Adobe.

In the meantime, you can try contacting Elements support. You can start a chat session by going to the Contact Adobe Support page. If you use my link the chat window should open automatically. Make sure you are signed into your Adobe account and try typing Agent (or the German equivalent) when the chat window opens so that you can bypass the robo-chat.

PSE 2024 - no access to Adobe Stock -> error message; “We cannot process your request. “

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