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2 replies

Jeff Arola
Community Expert
Jeff ArolaCommunity Expert
Community Expert
November 10, 2021

Are you using photoshop cc?

 

If so, some layer types may not be recognized by photoshop elements and also make sure you send the files as 8 Bits/Channel, since photoshop elements will not open 16 Bits/Channel documents as layers.

 

In the above cases photoshop elements should offer to convert the image to 8 bits/channel to preserve the layers or essentially ignore the unsupported layer type by rasterizing the layer(s) to maintain a layered document.

 

hatstead
hatstead
Inspiring
November 10, 2021

OP states that he/she is using PSE.

S
Spacecadet19682925257Author
Known Participant
November 10, 2021

Hi,

Just tried that. Same issue. I was told that their versions of Elements are all requiring an update. Would that be a cause or contributor of the problem?

 

Thanks!

hatstead
hatstead
Inspiring
November 10, 2021

If you save the file in JPEG format the layer structure will not be preserved.

"Elements has been flattening them." There has to be some intervention in your work flow for this to occur.

What is the method of transmission to your teammates?

S
Spacecadet19682925257Author
Known Participant
November 10, 2021

I save them as PSD files from Photoshop, zip them then send them via Sharefile.

 

Shoud I try sending them one at a time unzipped?

hatstead
hatstead
Inspiring
November 10, 2021

Yes, send a single unzipped PSD file as a test. Please let us know how you make out.

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