PSE15 Activation limit exceeded with no activated devices

[GCS-BobK]

Moving PSE15 from one device to another, second device will not activate as limit has been exceeded, yet if I look at my account there are 0 activated devices. I have removed PSE15 from the first device so the account is correct, there are no activated devices. So why the error and how do I get it fixed?

[hatstead · Accepted solution]

For activation issues you need to contact Adobe directly.

You can call them: Reach us by phone (adobe.com)

Or you can initiate a chat session: Contact Customer Care (adobe.com)

Explain to the agent that you do not need help with the software, just with activation. If he/she insists that PSEv.15 is no longer supported, be assertive. If you don't get anywhere, call again and hopefully another agent will respond.

[GCS-BobK]

Hi, thanks for quick response, not surprisngly UK contact phone numbers are Mon-Fri only so I'll try then.  Can't see any chat session links on the page you linked to for that.

[Peru Bob · Accepted solution]

https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

Only ask to have your activations reset.

[GCS-BobK]

Peru Bob, that link doesn't open a chat window just goes to the contact page

[Peru Bob]

Make sure your browser isn't blocking popups.

[GCS-BobK]

It was! Once exception added the chat window opened as you stated.

[CramponBinder]

Just to let people know that I just had this problem and this worked for me.  Agent asked for my serial number, OS version and as soon as I provided to him, he reet my activations and I have access again.... one very happy camper 🙂

[hatstead]

Recently one poster stated that he had success on the 2nd phone call to Adobe with activation.

[GCS-BobK]

Must've got lucky, first chat operator reset activation count without question - case closed, thanks all!

[hatstead]

You're welcome. Glad to help.