PSE15 Activation limit exceeded with no activated devices

New Here ,
Oct 30, 2021 Oct 30, 2021

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Moving PSE15 from one device to another, second device will not activate as limit has been exceeded, yet if I look at my account there are 0 activated devices. I have removed PSE15 from the first device so the account is correct, there are no activated devices. So why the error and how do I get it fixed?

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correct answers 2 Correct answers

Adobe Community Professional , Oct 30, 2021 Oct 30, 2021
For activation issues you need to contact Adobe directly. You can call them: Reach us by phone (adobe.com) Or you can initiate a chat session: Contact Customer Care (adobe.com) Explain to the agent that you do not need help with the software, just with activation. If he/she insists that PSEv.15 is no longer supported, be assertive. If you don't get anywhere, call again and hopefully another agent will respond.

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Adobe Community Professional , Oct 30, 2021 Oct 30, 2021
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window. Type "Agent" in the chat box to bypass the chatbot and be connected to a person. Only ask to have your activations reset.

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Adobe Community Professional ,
Oct 30, 2021 Oct 30, 2021

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For activation issues you need to contact Adobe directly.

You can call them: Reach us by phone (adobe.com)

Or you can initiate a chat session: Contact Customer Care (adobe.com)

Explain to the agent that you do not need help with the software, just with activation. If he/she insists that PSEv.15 is no longer supported, be assertive. If you don't get anywhere, call again and hopefully another agent will respond.

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New Here ,
Oct 30, 2021 Oct 30, 2021

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Hi, thanks for quick response, not surprisngly UK contact phone numbers are Mon-Fri only so I'll try then.  Can't see any chat session links on the page you linked to for that.

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Adobe Community Professional ,
Oct 30, 2021 Oct 30, 2021

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https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

Only ask to have your activations reset.

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New Here ,
Oct 31, 2021 Oct 31, 2021

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Peru Bob, that link doesn't open a chat window just goes to the contact page

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Adobe Community Professional ,
Oct 31, 2021 Oct 31, 2021

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Make sure your browser isn't blocking popups.

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New Here ,
Nov 01, 2021 Nov 01, 2021

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It was! Once exception added the chat window opened as you stated.

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Adobe Community Professional ,
Oct 30, 2021 Oct 30, 2021

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Recently one poster stated that he had success on the 2nd phone call to Adobe with activation.

 

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New Here ,
Nov 01, 2021 Nov 01, 2021

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Must've got lucky, first chat operator reset activation count without question - case closed, thanks all!

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Adobe Community Professional ,
Nov 01, 2021 Nov 01, 2021

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You're welcome. Glad to help.

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