Participating Frequently

Question

PSE15 problem with "Zoom" blur

Forum|Forum|4 years ago
September 15, 2021
2 replies
521 views

I am using PSE15 on my MacBook, 2.9 HZ, Big Sur 11.5.2.

I was in the middle of doing a photo, the "Zoom" in the Radisl blur suddently became to "Spin". It cound not chnage back no matter I reset the PSE15. I tried to reinstall PSE15, but the massge said " "Install" Needs to be updated" and asked me to seek developer for help. However, Adobe Technical Support told me that they were no long support PSE 15 (it is so pity) and refer me to here. Can someone know how to fix the "Zoom"/"Spin" problem? Many Thanks.

This topic has been closed for replies.

Jeff Arola

Community Expert

If you click on your desktop the in the Go menu hold down the Option key the word Library you see is your User Library.

D

default9kik5ggzsgqnAuthor

Participating Frequently

Hi, Jeff

It seems that my put down manu differs from yours. I Anyway, Thanks for your reply and help. I am thinking to downgrade the MacOS from Big Sur to Catalina.

Jeff Arola

Community Expert

Hold down the Option key while in the Go menu in order to see Library.

Jeff Arola

Community Expert

Reset the photoshop elements 15 preferences by going to

Macintosh HD/Users/UserName/Library/Preferences

and trashing the

Adobe Photoshop Elements 15 Settings folder

and

com.adobe.PhotoshopElements.plist

D

default9kik5ggzsgqnAuthor

Participating Frequently

Jeff

Thanks for the email. I cannot find the directory

Macintosh HD/Users/UserName/Library/Preferences.

There is no "Library" under "Users/User Name".

Instead, I only found "Macintosh HD/Library/preferences/com.adode.photoshopElements. plist". I trashed the file. but it do not help.

Can You please rechck the Directory for me.

Many Thanks.

James

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