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pale_loiterer
pale_loiterer
Known Participant
June 18, 2019
Answered

PSE19 will not start

  • June 18, 2019
  • 4 replies
  • 1478 views

I used it yesterday with no difficulty and there were no problems when I shut it down.

Today was different - the Organizer would not start and produced an error message which told me that an unusual shutdown problem had occurred and would I like to try a normal startup. When I clicked on "yes", the screen cleared but nothing further happened.

Now, when I try to run Organizer, nothing at all happens, even if I run as administrator.

The Editor runs as normal.

Before I re-install the program, I just thought I'd ask if anyone else has suffered this problem and whether they were able to get round it without re-installing.

    This topic has been closed for replies.
    Correct answer 99jon

    Thanks, Jon, but nothing worked and I'm guessing you've exhausted all possibilities now.

    I've just done a clean delete and re-install and, on running the program, was surprised to be presented with the error message which I detailed in my first message. However, when I clicked on "yes", the screen flickered but that was that. The program still does not run.

    As a last desperate attempt to get back in, should I delete the catalog which might enable the program to run, especially if the catalog is  corrupted. I could then do a Restore and cross my fingers.

    Apart from the Catalog file itself, is there anything else I should delete? And where exactly do I find the catalog file?


    If you can get to Catalog manager by launching with the shift key click on the “New” button.

    Enter a new catalog name and (optionally) choose to import mp3 free music if required for slideshows. 

    From the empty media browser try:

    File >> Restore Catalog

    4 replies

    pale_loiterer
    pale_loitererAuthor
    Known Participant
    June 18, 2019

    The 2nd re-installation has failed even though, this time, I followed your instructions to the letter. The large splash screen loads correctly but clicking on Organizer does nothing.

    However, I think the catalog may be intact because I was able to click on a recent image listed on the splash screen and it loaded into the editor correctly.

    It's not possible to run the Organizer from the Editor.

    The Organizer is now correctly listed as an App in the Task Manager and its icon on the taskbar is underlined.

    I'm at a loss to know what do next.

    99jon
    99jon
    Legend
    June 18, 2019

    Can you launch with the Shift key and click to create a new catalog? If any empty catalog launches that may indicate a corruption with the current catalog.

    Have you ever run the repair/optimization or made a catalog backup in Organizer?

    99jon
    99jonCorrect answer
    Legend
    June 19, 2019

    Thanks, Jon, but nothing worked and I'm guessing you've exhausted all possibilities now.

    I've just done a clean delete and re-install and, on running the program, was surprised to be presented with the error message which I detailed in my first message. However, when I clicked on "yes", the screen flickered but that was that. The program still does not run.

    As a last desperate attempt to get back in, should I delete the catalog which might enable the program to run, especially if the catalog is  corrupted. I could then do a Restore and cross my fingers.

    Apart from the Catalog file itself, is there anything else I should delete? And where exactly do I find the catalog file?


    If you can get to Catalog manager by launching with the shift key click on the “New” button.

    Enter a new catalog name and (optionally) choose to import mp3 free music if required for slideshows. 

    From the empty media browser try:

    File >> Restore Catalog

    pale_loiterer
    pale_loitererAuthor
    Known Participant
    June 18, 2019

    Well, I've done an uninstall and re-install but the problem remains - the Editor works but not the Organizer.

    I did cheat a bit by reusing the installation file in my downloads folder because the Adobe website is so hard to navigate.

    I will try again, installing from the website anew.

    pale_loiterer
    pale_loitererAuthor
    Known Participant
    June 18, 2019

    Thank you, Jon.

    I've tried your suggestion over and over but can't make it work. Just occasionally, I get as far as the UAC dialog and once I got to the large PSE splash screen but clicking on the Organizer option there produced nothing.

    In Task Manager, the program shows up as a background process but  not as an app.

    pale_loiterer
    pale_loitererAuthor
    Known Participant
    June 18, 2019

    I thought I'd try your suggestion once more and this time I did get the Catalog Manager Dialog. I was able to select the current catalog but it didn't open.

    99jon
    99jon
    Legend
    June 18, 2019

    I think it may be best to re-install. Firstly, uninstall from the Windows control panel and re-start your computer.

    You can download from this link:

    https://helpx.adobe.com/download-install/kb/photoshop-elements-downloads.html

    Extract all files from the zip folder and double-click on Setup.

    99jon
    99jon
    Legend
    June 18, 2019

    Can you launch while holding down the shift key and releasing after a few seconds.

    If you get the catalog manager dialog can you select the current or earlier catalog to open?

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