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O
outdoorpainter
Participant
March 19, 2019
Answered

Purchased Photoshop Elements 2019 in the box can you help me activate?

  • March 19, 2019
  • 2 replies
  • 605 views

I downloaded the new Photoshop Elements 2019 which I purchased today, driving two hours from home to buy it.  Downloaded the disc on my desktop MAC and now it is asking me to plug in the Serial Numbers...but, on the back of the Elements box the serial numbers begin with letters, and seems the six SN windows are wanting and accepting numbers only.  In which case, there are also not enough numbers.  Can anyone help explain where I'm going to find such numbers so I can get this thing loaded properly? Guessing it is taking four numbers each box...just aren't 24 numbers I can find.

thanks

    This topic has been closed for replies.
    Correct answer outdoorpainter

    In my case, the solution was as simple as not assuming I had removed all contents of the box. There was a set of Serial Numbers on the back of the physical box which threw me.

    It occurred at some point I needed to relook at the box, and there I found a smaller separate card that had instructions. The card detailed a pre step to "acquire" the activatization code by first going to an Adobe site (listed) and plug in the Redemption Code provided on that card. After doing so, it was the Adobe site that provided the numbered code.

    It bit of humbling "maybe I'm starting to lose it" realization panicking unnecessarily. Look thru ALL contents BEFORE asking the community for help.

    2 replies

    E
    edwinb97216184
    Inspiring
    March 19, 2019

    Just my 2cents, but perhaps it would be good if you wrote how you fixed it. When someone else has the same problem later this would be really helpful.

    O
    outdoorpainterAuthorCorrect answer
    Participant
    March 19, 2019

    In my case, the solution was as simple as not assuming I had removed all contents of the box. There was a set of Serial Numbers on the back of the physical box which threw me.

    It occurred at some point I needed to relook at the box, and there I found a smaller separate card that had instructions. The card detailed a pre step to "acquire" the activatization code by first going to an Adobe site (listed) and plug in the Redemption Code provided on that card. After doing so, it was the Adobe site that provided the numbered code.

    It bit of humbling "maybe I'm starting to lose it" realization panicking unnecessarily. Look thru ALL contents BEFORE asking the community for help.

      O
      outdoorpainterAuthor
      Participant
      March 19, 2019

      I figured it out...my apologies...

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