Quick selection tool not working

[Darlene Fr]

I just started using Elements 2021. The quick selection tool worked fine on the first photo I edited, but after that the normal circular shape of the tool changed into a shape like a cross, and it wouldn't select anything. The size and shape of the tool did not change when I pressed the bracket keys on my keyboard.  I restarted the computer and the tool went back to the normal shape, but when I began to edit a second photo it turned into the cross again. I can't find a way to repair the tool. Please help.

[Greg_S.]

Try resetting the preferences file. Go to Edit>Preferences>General tab and click the Reset Preferences on next launch button.  Otherwise, go to the Edit>Preferences>Display and Cursors tab.  You will find several options for the way the cursor displays there. 

[Darlene Fr]

Greg,

I was going to reset the preferences file, but a warning came up that said that could not be undone. Does that mean I can't change my preferences back to how I want them after I reset them?

[Peru Bob · Accepted solution]

Turn off your Caps Lock.

[Darlene Fr]

Peru Bob,

The problem did occur after I had the caps lock on to enter a password for something, but I turned it off. I still can't use the tool.

[Darlene Fr]

Peru Bob-

Even though my caps lock wasn't on, I decided to try turning it on and then off again. And now my quick selection tool is working. I don't understand why that worked, but I'm thrilled. Thank you so much!

[Greg_S.]

Darlene, after resetting your preference file, the program is taken back to its out-of-the-box state.  You can always customize your preferences from there.

[Darlene Fr]

Thanks, Greg! Since I was scared to try it until I heard back from you, I decided last night to try following up on Peru Bob's suggestion about the caps lock. It wasn't on, so I tried turning it on and then off again, and the tool immediately went back to its normal circular shape. Crazy!