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jsquiers
Participant
June 11, 2012
Answered

"Could not initialize photoshop because scratch disks are full."

  • June 11, 2012
  • 6 replies
  • 60880 views

"Could not initialize photoshop because scratch disks are full." This is the error message that pops up when I try to open my Adobe Photoshop Elements 2.0. I just installed this program on my new HP Pavilion Model h8-1214, which has 1.8 TB of space with 10.0 GB of RAM. I have read forums on this problem, but they tell how to fix the problem through Photoshop. How do I fix the scratch disk settings without being able to open Photoshop? Please help me with this problem for the Adobe Support team will not even answer my question..

Thanks.

This topic has been closed for replies.
Correct answer Jeff Arola

By far the easiest solution is to upgrade to photoshop elements 10 or newer, which has no problems with big hard drives and has some new features you may like.

It's available for a thirty day trial.

Actually versions pse 3 and later have no problems with large hard drives.

Here are a couple things you can try which might work:

Option 1: Just after double clicking on the pse 2 shortcut press the Ctrl+Alt keys and keep holding the keys until you get the scratch disk preferences dialog

    then choose your recovery partition as the First. This would only work if you have a recovery partition or another smaller hard drive installed that you can use as the scratch disk.

   (i don't have a recovery partition on this computer)

Option 2. Shrink (shrink volume) your present hard drive down to 1 tb

Option 3: If you have windows 7 pro or ultimate you can use virtual xp (downloaded from microsoft)

6 replies

B
brittaniibrown
Participant
October 9, 2018

I was having trouble with this, trying to open up photoshop and it telling me my scratch disk is full. Nothing was working from these forums or I just didn't know how to do it.

I found a solution! (Well it works for me anyways...)

-Mac users:

1. head over to your launchpad & go into the folder "other" (unless you moved that stuff) ...

2. Open system information (looks like a surgery tool)

3. Go to the window tab & hit storage management

4. You will then see how much & what is taking up space on your disk and that way you can clear unwanted items.

5. Once finished, head over to photoshop & it should be good to go!

-If this doesnt work, im sorry! It just worked for me and I had crap on my PC I didn't want or need

cheers

,brittani

N
Nadia_Rose
Participant
May 28, 2018

i have the newest version and on MacOS High Sierra but i am getting the same issue when the storage should be fine. It is so annoying when i don't even have a single photoshop project.

T
Tom56
Participant
December 18, 2014

If you have windows 8 and you are trying to start Photoshop and you are getting this message  "could not initialize PhotoShop elements because the scratch disk are full." you may be having the same problem I did. I have a 2 terabyte hard drive. It seems PhotoShop will not work in a system that has more that 1 terabyte free disk space. What I did was create a virtual hard disk big enough to allow my C drive to have less than 1 terabyte free disk space.

To do this press the windows button and c at the same time. A search screen will come up on the right side of screen. In the search space type in “create and format hard disk partitions”. Then click actions, then click create VHD, then in the locations space find your C drive. Then in the virtual hard disk space put in the amount that will allow your C drive to have a little less than 1 terabyte disk  space. . In my case I put in .8. Then click VHDX. Then click fixed size. . Wait while the system creates the VGDX. This should not take long at all. Then click OK. You should be able to now use PhotoShop.  I hope this helps.

    Brett N
    Adobe Employee
    Brett N
    Adobe Employee
    December 30, 2014

    Good catch. We'll investigate this on our side (I've seen similar issues with applications when the first GB drives were released all those years ago).

    If others could confirm, that'd be great.

    Jeff Arola
    Community Expert
    Jeff ArolaCommunity ExpertCorrect answer
    Community Expert
    June 12, 2012

    By far the easiest solution is to upgrade to photoshop elements 10 or newer, which has no problems with big hard drives and has some new features you may like.

    It's available for a thirty day trial.

    Actually versions pse 3 and later have no problems with large hard drives.

    Here are a couple things you can try which might work:

    Option 1: Just after double clicking on the pse 2 shortcut press the Ctrl+Alt keys and keep holding the keys until you get the scratch disk preferences dialog

        then choose your recovery partition as the First. This would only work if you have a recovery partition or another smaller hard drive installed that you can use as the scratch disk.

       (i don't have a recovery partition on this computer)

    Option 2. Shrink (shrink volume) your present hard drive down to 1 tb

    Option 3: If you have windows 7 pro or ultimate you can use virtual xp (downloaded from microsoft)

      X
      XeniaGerrard
      Participant
      April 25, 2016

      Thank you for this! I had the same problem at work, and this fixed it perfectly.

      Jeff Arola
      Community Expert
      Jeff ArolaCommunity Expert
      Community Expert
      June 12, 2012

      The reason photoshop elements 2 is giving that message is you have a hard drve bigger than 1tb otherwise pse 2 would run fine on windows vista, 7 or 8.

      Versions of photoshop elements 2 and 1 can't read the hard drive if it's over 1 tb. Later versions of photoshop elements have no problems with big hard drives.

      99jon
      99jon
      Legend
      June 11, 2012

       

      Sometimes this problem is resolved by re-setting the Editor Prefs.

      Hold down the Ctrl+Shift+Alt keys and simultaneously click on the Edit button on the welcome screen. Release the three keys and look behind the welcome screen by closing it. Or hold down the keys whilst double clicking on PhotoshopElementsEditor.exe or the desktop icon for the Editor if you have one.

      You should see a pop up box with the words: Delete Adobe Photoshop Elements Settings File?

      Click on Yes

      Then wait whilst Elements rebuilds the preferences.

        Brett N
        Adobe Employee
        Brett N
        Adobe Employee
        June 12, 2012

        Photoshop Elements 2? If you have a new computer, Elements 2 is not going to be compatible with the latest version of the OS.

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