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bigdognj
bigdognj
Inspiring
July 17, 2021
Question

"Update Required", "Sign in required" errors installing, updating, opening Photoshop Elements 2019

  • July 17, 2021
  • 4 replies
  • 8244 views

I am consistently getting an "Update Required" error message when and after attempting the most recent (July 2021) update to Camera Raw in Photoshop Elements 2019. After the update fails, I get a "Sign In Required" message when trying to start the program, followed by the same "Update Required" error when I try to sign in. I have tried to run the software on two different computers with the same result.

 

I got the same error when initially trying to install the package on a clean machine with latest Windows 10 updates installed. I had to install PSE15 first before I coul get the PSE2019 installation to complete.

 

The second machine is running an older Windows 10 version and I had been using PSE11 on it. I installed PSE15 first then ran the PSE2019 installer with no issues. Everything worked OK until attempting to run the Camera Raw update. This led to the same problems and I can'r run the editor anymore, although Organizer runs OK.

 

The upgrade file I downloaded from my account and am using is PhotoshopElements_2019_LS30_win64.exe. 

 

Below are the specs for my machine and screen shots of the error messages.

Please HELP

This is the message I got from the installer until I installed PSE15

Following the installation of PSE15, Photoshop 2019 installs successfully and everything seems to work. I then attempt to install the camera Raw update

and get this message:

From then on, I get thje following two errors whenever I try to run the editor. The update required error followqs the sign in request in an endless loop.

 

 

    This topic has been closed for replies.

    4 replies

    D
    defaultd90u1c56mt34
    Participant
    September 1, 2021

    I started having the same issue with my Photoshop last night. It's an endless loop of the "Update Required" message and my browsers and system are all up to date. I even downloaded Internet Explorer to try and resolve the issue with no luck. I use PS and LR consistently and last night was the first time I experience this issue.

      D
      defaultd90u1c56mt34
      Participant
      September 1, 2021

      I finally got it to work! It turns out my Creative Cloud app needed an update. Once I updated that on my desktop, it let me log in to PS and LR. The error message is very misleading.

        M
        Marius5C05
        Participating Frequently
        September 1, 2021

        I do not have Creative Cloud. It seems you need to take a free subscription which automatically turns into a Monthly payment. I don't need Creative Cloud, I just want my standalone payed-for Elements 2020 to be licensed again. Strange situation.

        M
        Marius5C05
        Participating Frequently
        August 30, 2021

        I ran into the same message while trying to update. Re-installed the latest version from the website and now my serial number isn't recognized anymore. Going from bad to worse. Adobe support points to the Forum to solve the issue, nice.

        Glenn 8675309
        Glenn 8675309
        Legend
        August 30, 2021

        Was your serial number you used for the latest version?  OR (soemthing like this)  You had PSE 2020, saw a download for PSE 2021, downloaded it, installed it, and then tried to use your old serial number in the latest version?

        ABOUT THE SERIAL NUMBER: No it doesn't have anything to do with the serial number.

        M
        Marius5C05
        Participating Frequently
        September 1, 2021

        Yes, it is still the 2020 version.

        B
        Beau Gardeniers
        Participant
        August 30, 2021

        Has a solution been found yet? 
        I experience the same problem on my PC.

          Glenn 8675309
          Glenn 8675309
          Legend
          August 30, 2021

          download and install creative cloud for desktop.   You won't use it for anything- just download and install it, your problems will go away.   

          How to download the Creative Cloud desktop app (adobe.com)

           

          M
          Marius5C05
          Participating Frequently
          August 30, 2021

          Would this help to solve my recognition problem of my serial number to do you think? See message below.

          J
          jamiej26026006
          Participant
          July 21, 2021

          I'm having this exact same issue on a Windows 10 Home machine after a clean reinstall of Windows.  Premiere and Photoshop had worked on the machine previously, but now I can't get it to install.  The OS is completely updated and I have Internet Explorer 11 installed (as instructed) and I also have Edge and Chrome... but I still get the update error.

           

          Does anyone have a fix for this?

          T
          Test Screen Name
          Legend
          July 21, 2021

          Explained here. Options to set in IE. https://helpx.adobe.com/in/x-productkb/global/update-operating-system-and-browser.html

          bigdognj
          bigdognjAuthor
          Inspiring
          July 22, 2021

          The link you provided is the same page that comes up when you click "Learn more" in the error dialog. Following the steps there didn't solve the problem. I even tried setting Internet Explorer as my default browser to no effect. Not sure why we're talking about Internet Explorer at all in 2021, but I completely disabled compatibility mode anyway. Any other thoughts?

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