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A
ARQC
Participant
July 8, 2020
Question

Re: Elements 9 - Older Version Download

  • July 8, 2020
  • 3 replies
  • 248 views

Dear Adobe Support,  I have the same issue as Viktela.  I hae used Adobe ELements 9 for years and do not want to stop.  I have just bought at windwos 10 laptop and uploaded the software from my DVD, yes I have the licecne number,l but it will not start becasue the "adobe\elements 9 Organiser\Photoshop Elements 9.0.exe" files is missing/deleted/blocked. Can Adobe please provide me with the file?  Yours Andrew Ritchie

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    3 replies

    E
    edwinb97216184
    Inspiring
    July 8, 2020

    Windows 10 uses smartscreen. i am taking a guess here, but i think that smartscreen blocks the elements executable. 

    simply unblock it ans it should work

     

    How to open a file blocked by Windows Defender SmartScreen
    1. Navigate to the file or program that's being blocked by SmartScreen.
    2. Right-click the file.
    3. Click Properties.
    4. Click the checkbox next to Unblock so that a checkmark appears.
    5. Click Apply
    99jon
    99jon
    Legend
    July 8, 2020

    This is a user to user community. For some issues it will be necessary to contact Adobe directly. Click the following link and scroll down the page to Individual. Then click “Sign in to contact us” It should be possible to start an on-line chat with Adobe Support. Make it clear you are not looking for support for an older product but need a download link for the product you already own.


    https://helpx.adobe.com/support.html

    A
    ARQCAuthor
    Participant
    July 8, 2020

    Dear Adobe Support, I have the same issue as Viktela. I have used Adobe Elements 9 for years and do not want to stop. I have just bought at windows 10 laptop and uploaded the software from my DVD, yes I have the licence number! but it will not start because the "adobe\elements 9 Organiser\Photoshop Elements 9.0.exe" file is missing/deleted/blocked. Can Adobe please provide me with the file? Yours Andrew Ritchie  - apologies for the typos in my first message.

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