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Dear Adobe Support, I have the same issue as Viktela. I hae used Adobe ELements 9 for years and do not want to stop. I have just bought at windwos 10 laptop and uploaded the software from my DVD, yes I have the licecne number,l but it will not start becasue the "adobe\elements 9 Organiser\Photoshop Elements 9.0.exe" files is missing/deleted/blocked. Can Adobe please provide me with the file? Yours Andrew Ritchie
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Dear Adobe Support, I have the same issue as Viktela. I have used Adobe Elements 9 for years and do not want to stop. I have just bought at windows 10 laptop and uploaded the software from my DVD, yes I have the licence number! but it will not start because the "adobe\elements 9 Organiser\Photoshop Elements 9.0.exe" file is missing/deleted/blocked. Can Adobe please provide me with the file? Yours Andrew Ritchie - apologies for the typos in my first message.
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This is a user to user community. For some issues it will be necessary to contact Adobe directly. Click the following link and scroll down the page to Individual. Then click “Sign in to contact us” It should be possible to start an on-line chat with Adobe Support. Make it clear you are not looking for support for an older product but need a download link for the product you already own.
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Windows 10 uses smartscreen. i am taking a guess here, but i think that smartscreen blocks the elements executable.
simply unblock it ans it should work