Recurring installation routine after successful PS Elements download

Forum|Forum|5 years ago
December 12, 2020
2 replies
382 views

I recently purchased Photoshop Elements - necessitated by shift to 64 bit & obsolescence of my old Photoshop software (which served me well enough) - downloaded & installed on iMac Catalina. The icon is in the dock but every time I click on to open, Elements runs through the installation procedure again. The programme runs OK, but I'd like to know how to get the programme to recognise that it is installed, full stop, so I don't need to go through this routine again & again.

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T

Test Screen Name

Legend

Remove Elements from the Dock, and add it again. Be sure you add the app in the Applications folder. You may have added the installer to the Dock instead of the actual app.

T

Terry5C57Author

Participant

Thank you for your response. Your diagnosis & advice seem logical, but unfortunately I seem to be stuck in the same loop. I've removed from Elements from dock but the app doesn't load into my Applications forlder (Catalina) when I run through the Installer routine. I get the screen "What would you like to do today' (which seems a very odd questions as I'm trying to install the app. I can open the programme by selecting the 'edit photo' option but no option to load to my Applications folder. I am missing a trick here!

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Terry5C57Author

Participant

I purchased from in-download.com & received the key via email. I appreciate your sticking with my problem

The issue seems to have resolved - I'm not entirely sure which of the many loops I took led to resolution. Having used Photoshop for many years, the move to 64 bit & the need to move to Elements proved to be a culture shock. Thanks for the support & help.

A

Anonymous

Moving to the Photoshop Elements forum from Photoshop

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