Reinstalling Photoshop Elements on new PC?

Report · Mar 06, 2017

Hi!

I have just reinstalled Photoshop Elements on a new PC. I find that I am unable to register the new installation. I enter my Adode ID and am just told it could not be registered and to try later. I've tried over a number of days and still get the same message.

Having looked at the help pages I realise that I didn't deactivate the software on the old PC which has now been scrapped. How do I activate and register the reinstalled software? I need to get the software registered to enable updates, which won't install.

Thanks in advance for any helpful advice.

Nick

Report · Mar 06, 2017

Problem resolved. I contacted Adobe customer Service. I had a webchat with the very helpful Naina B who updated the reference number and provided a link to download and reinstall the software. Hats off to Adobe for good customer service.