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C
CharlesUK
Participant
September 13, 2020
Answered

Samsung S20 photos will not open in Photoshop Elements 2019

  • September 13, 2020
  • 2 replies
  • 1050 views

Hello Community - Has anyone got any advice vs Samsung S20 photos. My catalogue has several thousand photos taken on various devices - but is not happy with Samsung S20 photos! The photos are fine in Windows but when loaded into Photoshop Elements 2019 - they will not display. No error message is given. I have just spent 45 mins on the support chatline - but that has not proven successful. I need to retry Mon - Fri, so will do so - but just wanted to see if anyone already had a similar experience. Thanks.

 

This topic has been closed for replies.
Correct answer MichelBParis

Charles,

If those files are indeed jpegs, the problem rather looks like another issue. There has been a number of cases when people had the same problem, not because the photo was taken from a given camera, but because it was shared by Whattsapp, FB or other social media. It appeared that those sites added some pieces of metadata in the jpeg, which were rejected as non standard by Elements. The workaround was to open the file by any of the available simple editors on your computer and save them from that editor. The saved version opened in Elements. Another workaround was to open the jpeg in camera raw. Could you try and report? Thanks in advance.

 

Side note:

Adobe never updates an Elements version when a new one is issued (every year in Autumn).

 

Michel

2 replies

MichelBParis
MichelBParis
Legend
September 13, 2020

I need to retry Mon - Fri, so will do so -

 

Warning, Adobe servers and forums will be exceptionally closed Monday 14th.

MichelBParis
MichelBParis
Legend
September 13, 2020

If you mean raw format files from the S20 (which file extension?) then you are out of luck with Photoshop2020.

https://community.adobe.com/t5/photoshop-elements/faq-will-photoshop-elements-work-with-my-camera-or-why-won-t-my-raw-files-open/td-p/4303022?page=1

Your camera is too new. It requires the ACR converter plugin 12.2.1 and PSE2019 is only compatible to 10.4. Even PSE2020 is limited to version 12.0. The new version which is expected within one month or so should support your camera natively.

Your best free solution is to download the free Adobe DNGconverter mentioned in the above faq. It's a standalone program, not a plugin. It is used to batch convert a whole folder of your raw files to the universal DNG raw format that your current version can read and edit. An additional batch step, but free and with the same quality.

C
CharlesUKAuthor
Participant
September 13, 2020

Many thanks for the advice. The files are all .JPG . My old iPhone 6 has no problem displaying them. 

Anyway - thanks. I'll try the follow what you have suggested. Seems strange that Adobe have not provided an update for PSE2019 to take care of something like this. Thanks again....

MichelBParis
MichelBParisCorrect answer
Legend
September 13, 2020

Charles,

If those files are indeed jpegs, the problem rather looks like another issue. There has been a number of cases when people had the same problem, not because the photo was taken from a given camera, but because it was shared by Whattsapp, FB or other social media. It appeared that those sites added some pieces of metadata in the jpeg, which were rejected as non standard by Elements. The workaround was to open the file by any of the available simple editors on your computer and save them from that editor. The saved version opened in Elements. Another workaround was to open the jpeg in camera raw. Could you try and report? Thanks in advance.

 

Side note:

Adobe never updates an Elements version when a new one is issued (every year in Autumn).

 

Michel

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