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linzi1nz
linzi1nz
Participant
November 15, 2018
Question

Serial Number incorrect [Branched and renamed]

  • November 15, 2018
  • 2 replies
  • 216 views

HELP ! 

I purchased Elements 18 as a download from Adobe.com om 6/5/18.   Then I was in ill health and did not get to install it until now. NOW I cannot find the redemption code as asked for in the install process and the serial number as given in my account details is stated to be incorrect.

I have been trying for two days to install this and am extremely frustrated. Did I just spend $151 AU for nothing?

    This topic has been closed for replies.

    2 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    November 15, 2018

    Did you purchase Photoshop Elements only or both Photoshop Elements (photo editor) and Premiere Elements (video editor)?

    If you already used the redemption code to get a serial number, you can't use the redemption code again.  It can only be used once to get a serial number.

    linzi1nz  wrote

    NOW I cannot find the redemption code as asked for in the install process

    You can install it without entering the serial number (it asks for a serial number, not a redemption code) and it will install as a trial.  You can then enter the serial number by going to Help > Activate from the editor menu.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    November 15, 2018

    I've branched this to a new thread for you as this is a different issue than the original thread.

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