Skip to main content
M
mustafam57041655
Participating Frequently
July 13, 2021
Question

Serial number not recognized, can't find redepmtlion code

  • July 13, 2021
  • 4 replies
  • 470 views

Hello, I just purchased and installed PSE 21. The system does not recognize the serial number, which is correct, and asks me to provide the Redemption Code, which I can't find. Please help.

    This topic has been closed for replies.

    4 replies

    T
    Test Screen Name
    Legend
    July 14, 2021

    If it's asking you for a redemption code, you are doing it wrong. Please show the message you get and how you got there. 

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    July 13, 2021

    If the serial number has been registered under your account and you are still having problems, contact Elements support. You can start a chat session by clicking on the blue Contact Us button under the Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html.

    Glenn 8675309
    Glenn 8675309
    Legend
    July 13, 2021

    I thought of something:   Are you sure you're using the correct serial #, and not the one for preimier elements?

    Walter_H
    Walter_H
    Legend
    July 13, 2021

    @Glenn 8675309, @mustafam57041655 said that the ser# is shown on his Adobe account page. What does the price paid have to do with his problem?

     

    --Walter in Davie, FL
    Glenn 8675309
    Glenn 8675309
    Legend
    July 13, 2021

    I mis read it.  Lots of people buy the $29 "Specials" from shady websites. That's why I asked about how much he paid.

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      July 13, 2021

      A serial number is 6 groups of 4 numbers no letters... is that what you have?

       

      DO NOT POST PRIVATE INFORMATION IN A PUBLIC FORUM

      M
      mustafam57041655Author
      Participating Frequently
      July 13, 2021

      Thanks, John, for the response. Yes, and my page on the Adobe site has the serial # that I have as part of my identity, but when I try to type in the number (I have done so very carefully several times) to get started, it says my serial number is "invalid"!

       

      What do you make of it, and how can I get around the problem?

       

      Thanks.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices