Serial number not recognized, can't find redepmtlion code

[mustafam57041655]

Hello, I just purchased and installed PSE 21. The system does not recognize the serial number, which is correct, and asks me to provide the Redemption Code, which I can't find. Please help.

[John T Smith]

A serial number is 6 groups of 4 numbers no letters... is that what you have?

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[mustafam57041655]

Thanks, John, for the response. Yes, and my page on the Adobe site has the serial # that I have as part of my identity, but when I try to type in the number (I have done so very carefully several times) to get started, it says my serial number is "invalid"!

What do you make of it, and how can I get around the problem?

Thanks.

[Glenn 8675309]

I thought of something:   Are you sure you're using the correct serial #, and not the one for preimier elements?

[Walter_H]

@Glenn 8675309, @mustafam57041655 said that the ser# is shown on his Adobe account page. What does the price paid have to do with his problem?

[Glenn 8675309]

I mis read it.  Lots of people buy the $29 "Specials" from shady websites. That's why I asked about how much he paid.

[mustafam57041655]

I bought it from Adobe for $59.99 with a 40% discount given by its agent. 

[Greg_S.]

If the serial number has been registered under your account and you are still having problems, contact Elements support. You can start a chat session by clicking on the blue Contact Us button under the Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html.

[Test Screen Name]

If it's asking you for a redemption code, you are doing it wrong. Please show the message you get and how you got there.