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Sound from cpu when moving cursor psel2024

Explorer ,
Dec 10, 2024 Dec 10, 2024

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I purchased ps el 2024 and installed it on my new Dell xps8960 computer, Windows 11. When I use the cursor, i.e. pencil, there is a low pitch sound when I move the cursor and hold cursor in place. What is going on? And how can I stop the sound?

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Actions , How to , Problem or error , Windows

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Community Expert ,
Dec 10, 2024 Dec 10, 2024

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This is a hardware problem, possibly from the fan.  You should have your new computer looked at.

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New Here ,
Dec 13, 2024 Dec 13, 2024

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All diagnostics passed. So not the fan. After several tech support hours with Adobe reinstalling psel2024, Adobe said the hum is either a hardware or missing component in cpu. Adobe added Visual C++ files. Dell added a couple more files but no change. Dell upper level said psel2024 is considered a high end app and the hum will happen on Windows 11. So, basically, no solution except to practice ignoring the hum when mouse moves or holds position. The hum doesn't happen with any other app or program, or on my old Windows 10 cpu. Dell tech said they are calling Adobe to see if anything can be done. Wish there was a solution.

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Community Expert ,
Dec 13, 2024 Dec 13, 2024

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Let us know if Dell finds a solution.

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Community Expert ,
Dec 13, 2024 Dec 13, 2024

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I just took a quick look at the specs for a Dell xps 8960.  Can you confirm that yours has both an integrated GPU as well as a discrete Graphics card.  If so, I'm wondering whether there is a problem having both of them operational.  You might try disabling the integrated Intel GPU (in Device Manager) and only use the nVidia card, if that is what you have.

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New Here ,
Dec 14, 2024 Dec 14, 2024

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I have Intel UHD Graphics 770 and NVIDIA GeForce RTX 4070. I assume because they are there, both are operational, right? What would happen if I disable the Intel one? Also, if both are operational, why would the mouse and that hum happen? This is new territory for me, so not aware of their interface or function very much. I may have Dell Tech give it a try. Being a new computer, they are very handy as of late. Thanks much for your input.

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