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TomBalducci
Participant
October 25, 2019
Question

Suddenly can't print out of Adobe Photoshop Elements9

  • October 25, 2019
  • 2 replies
  • 239 views

I suddenly cannot print out of Elements 9. I'm thinking it was due to the recent Windows Update from a few weeks ago. When I try to print I get either of two errors: "Error printing on HP2A4995 (HP Office Jet Pro 6970)" or "HP2A4995 (HP Office Jet Pro 6970) is in an error state". Has anyone had this problem or has a solution. I have tried reinstalling printer and drivers. I have been knocking my head against a wall for two days, and I am quite frankly at a loss.

 

Thanks

T. Balducci

This topic has been closed for replies.

2 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
October 25, 2019

See if this is the issue:

https://helpx.adobe.com/photoshop-elements/kb/integer-50-8-required-closest-value-inserted-photoshop-elements.html

hatstead
hatstead
Inspiring
October 25, 2019

Can you print via other applications?

Are you unable to print via Editor and via Organizer?

Have you reset preferences to default in PSE?

As for the periodic Windows updates, they always create a restore point prior to installation, hence you should be able to go back to a prior time when everything worked.

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