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S
Stuckinthemud
Participating Frequently
January 7, 2017
Question

Trouble opening PS Elements 8 after software update

  • January 7, 2017
  • 1 reply
  • 503 views

Hello Community,

I recently updated my iMac's software from Snow Leopard to Maverick.  The folks at Apple assured me the update would still be compatible with my existing versions of Photoshop and Dreamwaver.  (I have PS Elements 8.)

Post-update, Dreamweaver seems to be working fine, but I get this error message when I try to open Photoshop...

I've tried to restart my computer and nothing changes.  I also tried to insert my PS disc to reinstall the program, but the disc drive on my computer is no longer working.  (It just spits the disc back out - happens to any disc I try to insert.)

Please, does anyone know what I can do?  I am the rightful owner of the product and I have the serial number from my original purchase.  I would like for this version to work and not have to buy another one at this time.

I appreciate any insight you might have.  Thank you for your time!

Warmly,

Shari

This topic has been closed for replies.

1 reply

99jon
99jon
Legend
January 7, 2017

See if any of these solutions work:

Error: "Licensing has stopped working" | Mac OS

S
StuckinthemudAuthor
Participating Frequently
January 10, 2017

The fixes listed under that link are for Mac OSX 10.7 and below.  I am running Mac OSX 10.9.5.

Also, the troubleshooting is beyond my technical capability.  I downloaded the Adobe License Repair Tool, but there are approx. 6 or 7 things in there to click on and I have no idea what to do after that.  I don't feel comfortable going into hidden folders to start deleting things.

Isn't there a way for me to just re-enter my licensing serial number anywhere?

Thank you,

Shari

99jon
99jon
Legend
January 10, 2017

Here's what's in the support files.  Which thing would you like me to click on while I press the 3 keys?

Thank you for your patience with me.


The installation may be incomplete. Try deleting the following files & folders if available.

Launch Finder and go to your Username >>Library >> Preferences

Send the following files/folders to the trash:

com.adobe.PhotoshopElements.plist

Adobe Photoshop Elements 8 Paths

Adobe Photoshop Elements 8 Settings.

The library is hidden in recent versions of OSX. To get to your user library quickly, from the top menu in Finder, click “Go” whilst holding down the Option (Alt) key and your user Library will appear for you to choose.

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