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J
jsmcwilliam@gmail.com
Known Participant
October 8, 2020
Question

unable to access the Help menu in Photoshop Elements 2018, Win 10

  • October 8, 2020
  • 1 reply
  • 417 views

I run Elements 2018 under Windows 10 and cannot access the help funtions. I have reinstalled the program but this did not help. I enclose the error text below.

John McWilliam

This topic has been closed for replies.

1 reply

Akash Sharma
Akash Sharma
Legend
October 9, 2020

Hi there,

 

Sorry that you're unable to access the Help menu in Photoshop Elements on your computer running Windows 10.

 

Would you mind trying a quick method of restoring preferences: 

Do one of the following:

  • Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.
  • Go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.

Let us know the outcome.

 

Thanks,

Akash

J
jsmcwilliam@gmail.comAuthor
Known Participant
October 9, 2020

Hi,

                Thanks for getting back to me. I followed your instructions. The reset preferences button is named Restore default settings on my system. It did not change anything, however, when I restarted Elements.

 

John

J
jsmcwilliam@gmail.comAuthor
Known Participant
October 16, 2020

Still waiting for a response to my problem

 

John

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