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V
virginialisai
Participant
December 1, 2016
Question

UNable to complete installation of elements 15

  • December 1, 2016
  • 1 reply
  • 337 views

I've been trying for three days, I download the product, it installs on my Windows 10 computer, but then I get an error message saying a restart might be needed. I restart and get same message. I have uninstalled, restarted, installed again and still get this message. If I ignore this message, I can enter my serial numbers, but when I open elements 15, it is only the trial version. Needless to say, I am entirely frustrated. Can anyone help me?

    This topic has been closed for replies.

    1 reply

    Sandeep Singh
    Sandeep Singh
    Participating Frequently
    December 1, 2016

    Hi Virginia,

    Sorry for the trouble here,

    Could you please send me a Private Message with your Adobe ID and contact information so we can help you in a better way?

    Regards,

    Sandeep

    V
    virginialisaiAuthor
    Participant
    December 1, 2016

    Yes, thank you. [personal information removed by moderator]

    Sent: Thursday, December 1, 2016 5:28 PM

    Subject:  UNable to complete installation of elements 15

    UNable to complete installation of elements 15

    created by Sandeep Singh in Photoshop Elements - View the full discussionHi Virginia, Sorry for the trouble here,Could you please send me a Private Message with your Adobe ID and contact information so we can help you in a better way? Regards,Sandeep If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/9174949#9174949 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/9174949#9174949 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"  Start a new discussion in Photoshop Elements by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.  This email was sent by Adobe Community because you are a registered user.

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